Frequently Asked Questions: Unlock Expert Answers to Your Questions From Our Team

Insurance coverage is very situationally dependent. Each policy from each different company will have different levels and types of coverage. The best way to know if your damage is covered is to keep a copy of your policy on hand and call your agent directly with any questions you might have.

As a homeowner, seeing your home damaged is extremely stressful and it's difficult to know the right course of action. Will trying to clean up on your own help or just make things worse? No matter what kind of damage you've incurred, the very first thing you should do is take photographs as long as the area is safe for you to be in. If you have water damage, the best thing to do is extract as much standing water as you possibly can while you wait for help. If you have fans, set them to start drying things as much as possible. They won't be enough to completely dry the area, but they can help to minimize the chance of secondary damages. In the event of mold or fire, it's best to just leave the damage alone until a professional can address it. Disturbed mold can disperse spores throughout the home and fire damages can be made worse if improper cleaning techniques are used.

The length of time for proper restoration to occur is dependent on the type and size of the damage. A typical water damage project usually takes 5-7 days for drying and removal of any unsalvageable materials. Mold remediation can take anywhere from a few hours to several days depending on the extent of the damage. Fires cause the most extensive damage and can take weeks for restoration to be completed. Keep in mind, these are all estimates and they're only for the restoration portion of the job. The construction and rebuild portion of the job, where everything is put back into place, has its own separate process and timeline.

Most homeowner's policies cover most water damages, but not all water damages are created equal. There can be a lot of exceptions to coverage depending on the intricacies of your policy. This is why it's a good idea to be familiar with your policy and call your agent right away when damage occurs.

If the inspection/assessment process was able to pinpoint the source and cause of the mold growth, once that source is repaired, you can be relatively confident about the success of remediation. Ask if your restoration technician has the IICRC certification for "Applied Microbial Remediation." You can also request a "post-remediation mold clearance" from a third-party mold inspector to re-test the area for any remaining traces of mold before the area is treated with a sealer or encapsulant to resist future mold growth.

A good portion of water damage can be prevented by proper household maintenance. Routine plumbing maintenance, as well as sump pump and appliance maintenance, are effective ways to avoid preventable damages. If you live in a cold climate, preparing your home for the winter can also help avoid damage. Finally, it's a good idea to regularly check the exterior of your home, particularly your roof, for damage to ensure water isn't unexpectedly leaking into your home.

We provide 24/7 emergency services and will be onsite working within 2 hours of your call. Quick action is crucial to minimize damage and begin the restoration process promptly.

Yes, our team is IICRC-certified, which means they are trained and qualified in industry-standard water restoration and remediation practices.

Absolutely. We assist with the insurance claims process, from documenting the damage to working directly with adjusters, ensuring you receive fair coverage and a stress-free experience.

Mold can begin growing within 24-48 hours of water exposure. That’s why it’s essential to address water damage immediately. RestoreMore includes mold inspection and remediation as part of our water damage restoration process.

RestoreMore proudly serves Milwaukee, WI, and the surrounding areas. Contact us to confirm if we can assist with your property’s water damage cleanup needs.

If it’s safe to do so, you can turn off the water source and electricity in the affected area. Remove valuables and personal belongings from the water’s path and avoid standing in contaminated water.

RestoreMore provides 24/7 emergency services and strives to arrive within hours of your call, ensuring prompt action to minimize further damage.

We proudly serve Milwaukee, WI, and the surrounding communities, providing expert fire and smoke damage restoration services tailored to your specific needs.

Yes, our technicians are certified by leading industry organizations and receive ongoing training to ensure they are equipped with the latest restoration techniques and knowledge.

Yes, we stand behind our work with comprehensive warranties, offering you peace of mind that your property is restored to the highest standards.

To help expedite the restoration process:

• Document visible damages with photos or videos.
• Avoid touching or moving damaged items to prevent further harm.
• Ensure clear access to your property for our team.
   

After ensuring everyone’s safety and contacting emergency services:

• Call RestoreMore for immediate assistance.
• Avoid entering the damaged property until it’s deemed safe.
• Do not attempt to clean soot or smoke residues yourself as improper cleaning can worsen damage.
   

Absolutely. We assist with detailed documentation of damages, work directly with your insurance adjusters, and provide transparent estimates to ensure you receive the coverage you deserve.

We use advanced odor removal technologies, such as thermal fogging and ozone treatments, to eliminate smoke odors entirely, leaving your property fresh and comfortable.

Yes, we offer contents packout and restoration services, carefully salvaging, cleaning, and restoring your personal items whenever possible.

We address water damage as part of our comprehensive restoration services. Our team dries, dehumidifies, and restores affected areas to prevent mold growth and ensure your property is fully rehabilitated.

The timeline depends on the extent of the damage. After our initial inspection, we provide a detailed estimate, including an expected completion timeframe.

At RestoreMore, we understand that mold problems require immediate attention. That’s why we offer 24/7 emergency services, ensuring that we can respond promptly to your call. In most cases, our team will arrive at your property within an hour to assess the situation and begin the mold removal process.

Yes, we serve Milwaukee and the surrounding areas, including nearby towns and suburbs. Whether you need residential mold remediation or commercial mold removal, RestoreMore is equipped to handle your mold issues wherever you’re located in the region.

Our team is fully certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and trained in the latest mold remediation techniques. These certifications ensure that we provide safe, effective, and professional services to meet industry standards.

Yes, we stand behind the quality of our work. RestoreMore offers warranties on all our mold damage services to give you peace of mind. Our goal is not only to remove the mold but also to prevent it from returning.

Hidden mold often occurs in places like behind walls, under carpets, or inside HVAC systems. Signs of hidden mold include a persistent musty odor, unexplained allergy symptoms, or visible water damage. Our mold inspection services use advanced detection tools to locate and identify hidden mold.

Absolutely. RestoreMore specializes in the safe and effective removal of black mold, which is known for its toxic effects and potential health hazards. Our team uses advanced techniques and safety protocols to ensure complete removal and protect your property and health.

While small mold issues can sometimes be addressed with household cleaning products, professional removal is recommended for larger or more severe infestations, particularly black mold or mold caused by extensive water damage. DIY methods may not fully eliminate the problem, leading to mold regrowth.